FAQ

Payment Methods
• What payment methods are accepted?
We accept credit cards, PayPal, bank transfers, and more. Options vary by the checkout page.

• Is installment payment available?
Available for select regions and payment methods; check payment options for details.

• Are there additional fees or exchange rate differences?
Fees or currency exchange differences may apply based on the platform and currency used.

• What if my payment is declined?
Check your card balance, account status, or contact your card issuer or payment provider.

• How can I confirm my payment was successful?
You will receive a confirmation email or an updated order status after successful payment.

Shipping Information
• What shipping methods are available? Are there standard, express, and economy options?
We offer standard, express, and economy shipping options to fit your needs.

• How is shipping calculated? Are there free shipping policies?
Shipping costs are based on weight and destination. Free shipping may be available for qualifying orders.

• Does my country support delivery? Are there restrictions?
We deliver across Canada; restrictions may apply based on the product and location.

• How can I track my order?
After shipment, track your order via the order details page or confirmation email.

• Who should I contact for delays or lost packages?
Contact customer service with your order and tracking number for assistance.

After-Sales Policy
• What should I do if the product is defective or damaged?
If you receive a defective or damaged product, take photos and contact customer service promptly.

• Does the platform offer returns or exchanges? Are there restrictions?
Returns and exchanges are supported if they meet the policy’s timeframe and condition requirements.

• How do I apply for a refund, and how long does it take?
Request a refund via the order page. Refunds typically take 7–14 business days.

• Do I need to pay for return shipping?
Return shipping costs depend on the case; contact customer service for clarification.

• Can I claim compensation if the product doesn’t match its description?
If the product doesn’t match the description, you may request a return, exchange, or compensation.

Order Information
• Can I modify or cancel my order after placing it?
Orders that haven’t shipped can be modified or canceled by contacting customer service.

• Why does my order show “Processing” or “Incomplete”?
“Processing” means the order is being prepared; “Incomplete” may indicate failed payment.

• Will the platform automatically refund delayed shipments?
Refunds for delayed shipments are issued automatically to the original payment method.

• Will orders with items from multiple merchants be shipped separately?
Orders from different merchants are shipped separately, each with its own tracking information.

• How can I download or print an invoice?
Download e-invoices from the order details page or contact customer service.

Taxes and Duties
• Are import duties or VAT included?
Prices exclude taxes. Import duties and VAT depend on Canadian regulations.

• How are customs duties and clearance handled?
Logistics providers assist with customs clearance. Buyers may need to provide information and pay applicable duties.